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Accelerating growth

Building sector expertise

Sharing global values

About Us

ABSL – the Association of Business Service Leaders - is the leading not-for-profit sector organization with global reach

Our mission is to nurture cross-border cooperation, build expertise, and promote the sector as one of the growth engines of the economy

ABSL members, leaders and stakeholders influence, shape and transform businesses and industries worldwide

Our Sector

Representing an industry of

0

million professionals in Europe alone

This encompasses services such as IT, finance, HR, procurement, administration, marketing, operations, customer service, research and development, supply chain operations, consulting, and outsourcing
%
30
Estimated share of the sector in GVA in EU-27
%
0
Estimated share of the sector in GDP in EU-27

Our Purpose

Representing the views of ABSL members in front of decision-makers and key stakeholders

Collaborating with local, regional and global organizations to create a positive investment climate

Promoting the sector as an engine for growth and transformation

Uniting the combined strength of ABSL members and enhancing their collective impact

Join our community of over 600 leading companies

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Our presence

0

Country Organizations Globally

Albania

Visit

Australia & New Zealand

Visit

Bosnia & Herzegovina

Visit

Czech Republic

Visit

DACH
Germany, Austria & Switzerland

Visit

Hungary

Visit

Kosovo

Visit

Latvia

Visit

Moldova

Visit

Northern Macedonia

Visit

Poland

Visit

Portugal

Visit

Romania

Visit

Serbia

Visit

Singapore

Visit

OUR FOCUS

With a foundation built on the "3 Ts" pillars, we drive investment, growth, and competitiveness within the sector and beyond, helping organizations advance toward a more competitive, innovative, secure, and sustainable future.

⬢ Talent

Empowering people to reach their full potential and build future-ready organizations

⬢ TECHNOLOGY

Leveraging innovation to drive meaningful and lasting impact

⬢ TRANSFORMATION

Enabling businesses to adapt and thrive in a constantly evolving world

Our Partners

Our News

ABSL @ Davos 2026

ABSL is back in Davos, partnering with Accenture and Polish Business Hub, for a debate “Tensions. Transitions. Trajectory: Leading in a world on edge.”

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Business Services Industry in Europe Report 2025

The most comprehensive analysis of Europe’s business services industry is now live – delivering data, insights, and future scenarios at your fingertips.

Download Full Report

Tiger vs. Passerini

Two titans. One ring. No holding back. All at the ABSL Forum in Riga

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ABSL Forum 2025 to take place in Riga

Businesses today face constant change, and staying competitive means being ready to adapt. Shifting political and economic conditions bring both challenges and opportunities, making it more important than ever to embrace new technologies, develop talent, and navigate regulatory changes. Let’s discuss 3T as foundations of the sector at the ABSL Forum in Riga!

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Europe at the Crossroads: insights from the ABSL Forum 2024 in Porto

This premier event brought together around 250 global leaders and innovators from the business services sector.

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Building Europe's competitive edge: the business services sector takes center stage

Employing nearly 40 million people and generating 20.4% of the EU-27’s GDP, the business services sector is a major contributor to national markets and economic growth. ABSL’s “European Business Services Sector 2024” report highlights the industry’s potential to boost competitiveness amid global economic and political shifts.

Download Full Release

Business services sector defined: ABSL presents its latest European Report

Shifting business models, digital transformation, intensifying external pressures are rewriting the rules traditional definitions no longer keep up. Check the latest ABSL European Report for data, trends and insights from the evolving industry.

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Portugal strengthens its position as key player in the European business services

Portugal has joined the Association of Business Service Leaders (ABSL), the leading organization that represents the business services sector. This membership contributes to the strengthening of both the sector and Portugal’s economy by attracting more foreign investment and creating new valuable jobs.

Download Press Release

ABSL @ DAVOS

FDI in CEE: Risks & Opportunities
Debate and networking cocktail

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Embracing ESG Principles in the Business Services Sector:

How will ABSL support ESG activities in the sector? How to translate ESG standards into the reality of the functioning of the sector? Check ABSL’s Commitment to ESG

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OUR LEADERS

The Founding Leader Board comprises thought leaders who have been instrumental in shaping the sector and championing international cooperation. They have consistently demonstrated their commitment to the development and growth of ABSL globally.

Jacek Levernes
Chairman
His specialties include business development, shared services, operations and outsourcing, digital transformation, investment growth, as well as strategy and public affairs, while his track record spans multiple industries including business services, IT, real estate and private equity. Currently, he is a Senior Advisor at the Boston Consulting Group, Chairman of the Supervisory Board of ICTSI Poland and Non-Executive Director at Skanska Commercial Development Europe. He is also the co-founder and now the Honorary President of ABSL Poland.
Monika Slomska
Collaboration
Monika is a well-known expert in the business services field. Her vast knowledge has helped numerous global and regional companies outsource their business processes to service centers in Hungary and other parts of the world. With over 25 years of corporate and leadership experience, she has acquired skills in managing global and regional projects, transforming organizations, change management, and streamlining business processes. Monika is a Founder and Managing Director of Knowledge Pyramid, a specialised management consulting company that offers essential support for managing change and transformation.
Christian Mertin
Transformation
A seasoned global executive and business advisor with global and deep expertise, experience and innovation capabilities. Christian is a dynamic, client focused strategic thinker and has over 30 years of experience in Business, Finance and IT Management Advisory, including 20 years within EY in Germany, Europe and India. He delivered first rate results and created a transformation momentum, especially in the CFO and Corporate Services (Captive or BPO) area. Working with globally renowned companies he recognize that their Global Business Services or Shared Services set-up can be transformed into a real innovation hub.
Janusz Dziurzyński
Talents
Janusz Dziurzynski has over 25 years of senior leader experience in building and growing business services including general management and P&L experience. As a center head he has been leading business process changes and digital transformations. His expertise spans across multiple domains including IT, logistics, sales and finance. Janusz, presently the Global Delivery Head and General Manager at BAT Digital Business Services, has a wealth of experience with P&G in regional and global roles across a broad spectrum of business and organizational functions, followed by a tenure as Technology Principal Director at Accenture. Janusz is a co-founder, and since 2021 President of ABSL Poland.
Derek Smith
Advocacy
Derek Smith, a British / Swiss senior leader with 30 years of financial services experience, has held various senior roles across private equity, service delivery, risk, change management, and SAP technical services, and was the founder of ABSL, a major outsourcing association present in 12 countries in Europe with over 500 member companies. Derek is a board member of Inngen Ghana and strongly believes in Impact Sourcing and that Africa will play a significant role as a provider of high-quality talent to meet global resource needs.
Adnan Behmen
Technology
Adnan is IT and business leader with more than 25 years of experience in transforming the way business is done via information technology and business services. He is senior director in P&G ’s IT business services. Adnan led multiple business service and IT innovations in supply chain that led to P&G’s ‘supply chain master’ recognition by Gartner’s since 2015. He worked on multiple P&G’s ERP implementations, led co-innovation programs with top global IT companies, led P&G global master data / customer service business services, and worked on establishment of P&G’s planning service centers. As of 2022, Adnan is responsible for P&G’s global identity and access management, part of P&G’s information security organization. Adnan is one of founders of ABSL Bosnia and Herzegovina, and its current president. He is a board member of La Terra Nostra foundation and students’ mentor in BH Futures Foundation.
Vivek Bakshi
Promotion
Vivek has played a pivotal role in establishing and scaling operations for Wipro, a large IT services provider in various geographies, notably contributing to the company’s footprint in Romania, Portugal, Poland, and Ireland. Currently at the helm of operations in Eastern Europe, Vivek oversees both service delivery and business enablement functions, demonstrating a remarkable ability to navigate complex cross-functional and cross-cultural landscapes. In addition to corporate achievements, Vivek is a Co-Founder of the Association of Business Service Leaders in Romania showcasing a commitment to industry collaboration and advancement. Vivek’s multifaceted career reflects a dedication to driving operational excellence, fostering international relationships, and contributing to the growth of shared services on a global scale. With over 25 years of global business experience spanning diverse industries and roles, Vivek is a seasoned professional known for strategic acumen and leadership prowess.

Advisory Board

Tiger Tyagarajan
Founding Chair
Tiger Tyagarajan – a Board Member and former CEO, Genpact – has spent the last 30+ years of his career as a C-suite leader driving digital and business transformation in the global enterprise space. He played a pivotal role in pioneering a new global business services model and built and transformed a division of General Electric (GE Capital International Services) into Genpact, a 130,000+ people, $4.5 B+ revenue enterprise with operations in 30+ countries. Apart from Genpact, Tiger is also on the boards of Kantar, Jabil, and MathCo. Tiger is a Senior Advisor to BCG, Bain Capital, Brighton Park Capital, AVALT, High Radius, Bridge Green and CNEXT, as well as a few VC firms particularly focused on digital technology, Gen AI, AI/ML and SAAS business investments.

Management

Iwona Słończewska-Knap
Board
Wioletta Bobryk
Board
Paweł Panczyj
Board

ABSL Council

Industry experts dedicated to enhancing the sector through country organizations.

Learn more
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Business Services Industry in Europe

The most comprehensive analysis of Europe’s business services industry is now live - delivering data, insights, and future scenarios at your fingertips.

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